glybet Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how glybet ("we," "us," "our," or the "Platform"), operating under the domain https://glybet.cam, collects, uses, discloses, stores, and protects your personal information when you access or use our online casino platform, mobile applications, and related services.

glybet is committed to protecting your privacy and complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines. This Policy applies to all users, visitors, and customers who access the Platform from any location.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of the Platform.

2. Information We Collect

glybet collects various types of personal information to provide, maintain, improve, and secure our services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

Registration and Account Information

When you create a glybet account, we collect the following personal information:

• Full Legal Name: Your complete name as it appears on government-issued identification.
• Date of Birth: Required to verify that you are at least 21 years of age.
• Email Address: Used for account verification, communication, and password recovery.
• Mobile Phone Number: Required for two-factor authentication, SMS notifications, and account security.
• Residential Address: Your complete physical address including street, barangay, city/municipality, province, and postal code.
• Username and Password: Your chosen login credentials for account access.
• Nationality and Country of Residence: To ensure compliance with jurisdictional restrictions.

Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) regulations and fraud prevention requirements, we may request the following identity verification documents:

• Government-issued photo identification (Philippine passport, driver's license, UMID, PhilSys ID, SSS ID, postal ID, voter's ID, or PRC ID)
• Proof of address documents (utility bills, bank statements, or government correspondence dated within the last three months)
• Proof of payment method ownership (bank statements, credit/debit card photos, e-wallet screenshots, or cryptocurrency wallet verification)
• Selfie or video verification holding your ID document

Payment and Transaction Information

When you deposit funds or request withdrawals, we collect:

• Payment method details (e-wallet account names, bank account numbers, cryptocurrency wallet addresses, or credit/debit card information)
• Transaction amounts, dates, and currency
• Transaction history and account balances
• Payment processor information and transaction IDs

2.2 Information Collected Automatically

Technical and Usage Information

When you access or use the Platform, we automatically collect certain technical information, including:

• Device Information: Device type, model, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, access times, pages viewed, time spent on pages, referral URLs, and clickstream data.
• Location Information: Approximate geographic location derived from your IP address.
• Gaming Activity: Bets placed, games played, wins and losses, bonus claims, wagering patterns, and gameplay history.
• Communication Records: Records of your interactions with customer support, including live chat transcripts, email correspondence, and phone call recordings (with consent).

Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with the Platform. For detailed information about our use of cookies, please refer to Section 8 of this Policy.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment Processors: GCash, PayMaya, bank partners, and cryptocurrency payment gateways may provide transaction verification and fraud detection data.
• Identity Verification Services: Third-party KYC/AML providers may supply identity verification results, fraud risk scores, and watchlist screening information.
• Marketing Partners: Affiliate networks and advertising platforms may provide information about how you arrived at our Platform.
• Social Media Platforms: If you choose to connect your social media accounts, we may receive profile information in accordance with your social media privacy settings.

3. How We Use Your Information

glybet uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and securing your account
• Verifying your identity and age
• Processing deposits, withdrawals, and financial transactions
• Providing access to games, features, and promotional offers
• Processing bonus claims and loyalty rewards
• Maintaining accurate records of your gaming activity and account history

3.2 Legal and Regulatory Compliance

• Complying with the Philippine Data Privacy Act and related privacy regulations
• Meeting anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Fulfilling Know Your Customer (KYC) requirements
• Responding to law enforcement requests, court orders, and legal processes
• Enforcing our Terms and Conditions and other policies
• Reporting suspicious transactions to relevant authorities

3.3 Security, Fraud Prevention, and Risk Management

• Detecting, preventing, and investigating fraud, money laundering, and unauthorized access
• Identifying collusion, bonus abuse, and terms violations
• Monitoring for irregular betting patterns and suspicious account activity
• Protecting the Platform from security threats, cyberattacks, and technical vulnerabilities
• Implementing security measures such as two-factor authentication and IP blocking

3.4 Customer Support and Communication

• Responding to your inquiries, questions, and support requests
• Providing technical assistance and troubleshooting
• Resolving disputes and complaints
• Sending important account notifications, security alerts, and policy updates
• Communicating about changes to our services or Platform features

3.5 Marketing and Personalization

With your consent, we may use your information to:

• Send promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers
• Personalize your gaming experience based on your preferences and activity
• Recommend games and features that may interest you
• Conduct market research and customer satisfaction surveys
• Analyze marketing campaign effectiveness

You may opt out of marketing communications at any time by adjusting your account settings, clicking "unsubscribe" in emails, or contacting customer support. Opting out of marketing will not affect essential service communications.

3.6 Platform Improvement and Analytics

• Analyzing usage patterns to improve Platform performance and user experience
• Conducting A/B testing and feature optimization
• Developing new products, services, and features
• Generating aggregated, anonymized statistical reports
• Identifying and fixing technical issues

4. Legal Basis for Processing Personal Information

Under the Philippine Data Privacy Act, we process your personal information based on one or more of the following legal grounds:

4.1 Consent

By creating an account and accepting this Privacy Policy, you provide explicit consent for us to collect, process, and use your personal information as described herein. You have the right to withdraw consent at any time by closing your account, though this may prevent you from using certain Platform features.

4.2 Contractual Necessity

Processing your personal information is necessary to fulfill our contractual obligations under the Terms and Conditions, including providing gaming services, processing transactions, and managing your account.

4.3 Legal Obligation

We are legally required to process certain personal information to comply with Philippine gaming regulations, anti-money laundering laws, tax obligations, and other legal requirements imposed by PAGCOR and relevant authorities.

4.4 Legitimate Interests

We may process your information where necessary for our legitimate business interests, such as fraud prevention, security, risk management, and Platform improvement, provided such interests do not override your fundamental rights and freedoms.

5. Sharing and Disclosure of Your Information

glybet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: GCash, PayMaya, bank partners, cryptocurrency gateways, and payment gateway providers for transaction processing.
• Identity Verification Providers: KYC/AML compliance vendors who verify your identity and screen against watchlists.
• Cloud Hosting and Infrastructure Providers: Companies that host our servers, databases, and IT infrastructure.
• Customer Support Platforms: Live chat providers, helpdesk software, and communication tools.
• Marketing and Analytics Services: Email marketing platforms, SMS providers, analytics tools, and advertising networks.
• Security and Fraud Prevention Services: Providers of fraud detection, DDoS protection, and cybersecurity solutions.

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Game Providers and Software Partners

Your gaming activity and certain account information may be shared with our game suppliers and software providers to enable gameplay, verify transactions, and ensure game integrity.

5.3 Regulatory Authorities and Law Enforcement

We may disclose your information to regulatory bodies, law enforcement agencies, and government authorities when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with gaming regulations and licensing requirements
• Requested by PAGCOR, the National Privacy Commission, or other Philippine regulatory agencies
• Needed to investigate suspected criminal activity, fraud, or terms violations
• Required to protect the rights, property, or safety of glybet, our users, or the public

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor. You will be notified of any such change in ownership or control of your information.

5.5 With Your Consent

We may share your information with other third parties when you provide explicit consent for such disclosure.

6. Data Security Measures

glybet employs industry-standard technical, organizational, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Security Technologies and Practices

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS (Secure Socket Layer / Transport Layer Security) encryption.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, encryption at rest, and regular security audits.
• Firewalls and Intrusion Detection: Multi-layered firewalls and intrusion detection systems protect our infrastructure from cyberattacks.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal information on a need-to-know basis.
• Two-Factor Authentication (2FA): Optional two-factor authentication adds an extra layer of security to your account.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Employee Training: All employees undergo data privacy and security training and are bound by confidentiality obligations.
• Incident Response Plan: We maintain a documented incident response plan to quickly detect, contain, and respond to security breaches.

Your Responsibility

While we implement robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication on your account
• Log out after each session, especially on shared devices
• Do not click on suspicious links or respond to phishing emails claiming to be from glybet
• Keep your device's operating system and antivirus software up to date
• Immediately notify us if you suspect unauthorized access to your account

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

7. Your Privacy Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Be Informed

You have the right to be informed about the collection, use, and disclosure of your personal information. This Privacy Policy serves as notice of our data processing activities.

7.2 Right to Access

You may request access to your personal information held by glybet. You can view and update much of your information through your account settings. For additional access requests, contact our Data Protection Officer.

7.3 Right to Object

You have the right to object to the processing of your personal information for certain purposes, including direct marketing. You may opt out of marketing communications at any time.

7.4 Right to Erasure or Blocking

You may request the deletion or blocking of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

7.5 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information through your account settings or by contacting customer support.

7.6 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

7.7 Right to File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines. Contact details are provided in Section 13 of this Policy.

How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through the contact methods provided in Section 13. We will respond to verified requests within the timeframes required by Philippine law (generally within 15 to 30 days).

8. Cookies and Tracking Technologies

glybet uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, recognize you on return visits, and provide certain functionality.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the Platform to function properly. They enable core features such as security, authentication, and account access. You cannot opt out of essential cookies.

Performance and Analytics Cookies

We use analytics tools like Google Analytics to collect information about how visitors use the Platform. This helps us understand usage patterns, identify popular features, and improve performance.

Functional Cookies

Functional cookies remember your preferences (such as language settings, currency preferences, and display options) to provide a more personalized experience.

Marketing and Advertising Cookies

These cookies track your browsing activity across websites to deliver targeted advertising and measure marketing campaign effectiveness. They may be set by us or by third-party advertising partners.

Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notification before a cookie is stored. Please note that disabling cookies may affect Platform functionality and your user experience.

For more information about managing cookies, visit: www.allaboutcookies.org

9. Data Retention

glybet retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Active Accounts: Information is retained for the duration of your account's active status.
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years to comply with anti-money laundering regulations, tax laws, and gaming licensing requirements.
• Transaction Records: Financial transaction records are retained for at least five (5) years as required by Philippine law.
• Marketing Communications: Marketing consent records are retained until you withdraw consent or for up to three (3) years of inactivity.
• Legal Hold: Information may be retained indefinitely if subject to ongoing litigation, investigation, or regulatory inquiry.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with industry best practices and legal requirements.

10. International Data Transfers

glybet primarily operates in the Philippines, but we may transfer your personal information to countries outside the Philippines where our service providers, payment processors, or cloud hosting partners are located.

When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, including:

• Standard contractual clauses approved by the National Privacy Commission
• Data processing agreements with third parties
• Ensuring recipients are located in jurisdictions recognized as providing adequate data protection
• Implementing technical and organizational security measures

By using the Platform, you consent to the transfer of your information to countries that may have different data protection laws than the Philippines.

11. Children's Privacy

The glybet Platform is intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21.

If we become aware that we have collected personal information from a person under 21 years of age without proper parental consent, we will take immediate steps to delete such information and permanently close the account.

Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to prevent minors from accessing gambling websites.

If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

glybet reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to you via:

• Email notification to your registered email address
• Prominent notice on the Platform homepage
• In-app notifications or pop-up alerts

The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the Platform after any modifications constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

glybet Data Protection Officer

• Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Mailing Address: [To be specified by license holder]

National Privacy Commission of the Philippines

If you wish to file a complaint regarding our handling of your personal information, you may contact the National Privacy Commission:

• Website: www.privacy.gov.ph
• Email: [email protected]
• Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto St., Pasay City, Metro Manila, Philippines 1307
• Hotline: (02) 8234-2228

Regulatory Oversight

glybet operates under the regulatory supervision of the Philippine Amusement and Gaming Corporation (PAGCOR). For gaming-related concerns, you may contact PAGCOR through their official channels.